The Impact of ChatGPT on the Job Market: Which Jobs May Become Obsolete?

May 17, 2023 | 


Joanna Newman



With the advent of artificial intelligence (AI) and it´s rapidly evolving capabilities, several industries and job roles are undergoing a transformation. Among the leading technologies in this arena is GPT-4 (Generative Pretrained Transformer 4), commonly referred to as ChatGPT, developed by OpenAI. While ChatGPT has offered numerous benefits, including enhanced productivity, automation of routine tasks, and sophisticated language processing, concerns have emerged about its potential impact on the job market. This article explores some of the jobs that may become obsolete as a result of the widespread adoption of ChatGPT and other similar AI technologies.

Customer Support Roles

The most prominent change due to ChatGPT and similar AI is noticeable in customer support roles. Chatbots powered by AI is now capable of providing round-the-clock customer support, addressing a wide range of queries with high accuracy. This trend has the potential to reduce the demand for traditional customer service roles, as organizations may opt for AI solutions that offer consistency, efficiency, and cost-effectiveness.

Telemarketing Jobs

Telemarketing is another area where AI advancements are likely to make a substantial impact. ChatGPT´s ability to understand and generate human-like text makes it an excellent tool for carrying out promotional calls or sending personalized marketing messages. It´s cheaper, faster, and can handle multiple conversations simultaneously, attributes that may make traditional telemarketing roles less relevant over time.

Content Writing and Editing

ChatGPT´s language-generating capabilities are advancing at a rapid pace, making it a valuable tool in content creation and editing. It´s capable of writing articles, generating creative text, and even proofreading content. While it´s unlikely to completely replace human writers – particularly in areas requiring in-depth research, creativity, or emotional nuance – certain types of content creation jobs may see a decline.

Data Entry and Processing Jobs

Jobs that involve routine data entry and processing are also at risk due to AI technologies like ChatGPT. The ability of these technologies to quickly process and organize vast amounts of data may result in a decreased demand for manual data entry roles.

Translators and Interpreters

ChatGPT´s impressive language understanding and generation abilities extend to numerous languages, posing a potential threat to jobs in translation and interpretation. While AI may struggle with cultural nuances and idiomatic expressions, for straightforward and literal translations, it could replace human translators.


While it´s clear that ChatGPT and similar AI technologies could potentially render certain jobs obsolete, it´s important to remember that technology also brings new opportunities. With each technological advancement, new roles and industries have emerged. It´s also worth noting that many tasks still require a human touch – creativity, empathy, understanding cultural nuances, and decision-making are areas where humans continue to outperform AI. As such, rather than causing widespread job losses, AI is more likely to reshape the job market, leading to a shift in the types of skills that are in demand.

Moreover, the incorporation of AI technologies like ChatGPT into the workplace can free up employees from repetitive and mundane tasks, allowing them to focus on more complex and rewarding aspects of their work. As we navigate this transition, it´s crucial that individuals, companies, and governments work together to ensure a smooth transition, focusing on retraining and education initiatives to prepare the workforce for the future of work.